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Testimonials

Senior Political Appointee

Sub-Cabinet Level

“You have given me greater awareness of my strengths, weaknesses, and influence on others, and have improved my ability to analyze the dynamics in organizations and get good results.”

Federal Senior Executive

Career

“I have a greater understanding and appreciation of the “big picture” role of my deputy area…as a model area of business by focusing on the mission and the development of staff talent.” 

Federal Senior Executive

Career

“He is truly a coach, helping the executive to draw conclusions and see the big picture.  Wardell’s key advice involved consistency, accountability and communicating clear expectations.”

Federal Senior Executive

Career

"Mr. Townsend led the team that identified and analyzed the business processes that were bottlenecks and pain-points for customers and service providers.  The business process changes were implemented, providing greater efficiency and happier customers."

Federal Senior Executive

Career

“I have had the honor of working with Mr. Townsend for over two years, and have received both professional and personal insight into the importance of strong and effective management methodologies.”

Federal Senior Executive

Career

“Wardell provides an outstanding coaching experience drawn from his numerous years of leading large and complex organizations. His straight forward and personable attitude compliments his drive for achieving excellence in leadership…” “His advice lends itself to not only the work place, moreover work-life balance. I believe I have grown immensely having worked with Mr. Townsend.”

Federal Senior Executive

Career

“The integrated management analysis of my organization was well designed and executed by Mr. Townsend’s group.  They collected data from customers, service providers, process owners, and stakeholders.  The facilitated focus groups that integrated customers, service providers, and senior policy staff were very effective and generated excellent actionable recommendations.”

Federal Senior Executive

Career

“I was directed to restructure, re-tool, and redirect resources in my organization to create an MEO (Most Effective Organization) and prepare to submit a proposal to compete with commercial vendors for the work we were performing.  Mr. Townsend designed a strategy that addressed a complex set of issues and led his facilitation team over 14 months to help us secure our presence in the enterprise.  We began implementing low-hanging fruit at six -months and by the fourteenth of further changes, our senior management withdrew the MEO directive.”  “I believe Mr. Townsend is a very able, flexible, and effective facilitator.”