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Wardell Townsend - Vice-President & COO

As a coach and consultant, Mr. Townsend provides skilled feedback resulting in outcomes appropriate to sensitive matters.
Having served over 25 years as a leader in both public and private sectors, his experience is consulting and advising on organizational change, change management, executive coaching, management analysis, business process reviews, staffing plans, work-life balance issues, information technology, and executive branch and congressional relations.

As the former Assistant Secretary for Administration of the U.S. Department of Agriculture (USDA), Mr. Townsend was responsible for 113,000 employees and a $90 billion budget. One of his initiatives resulted in annual savings of more than $14 million in reduced transaction costs for credit card purchases. Mr. Townsend had administrative and management responsibility for the biggest restructuring and reorganization of USDA since its creation in 1862, reducing from 43 agencies to 29 in 1995, His oversight included labor-management relations, information resource management (computerization and telecommunications), building operations and maintenance, procurement and contracting, civil rights and advocacy programs, hazardous waste management and federal emergency functions.

As a coach and consultant, Mr. Townsend provides skilled feedback resulting in outcomes appropriate to sensitive matters. He coaches existing and prospective management on understanding and strengthening their leadership roles. His clients have benefited his assistance concerning:

  •  Leaders’ Self-awareness
  •  Executive Functioning
  •  Recognizing and Avoiding Career Derailment
  •  Cultural Diversity and Cross-cultural Perspectives
  •  Leadership Team Development
  • Strategic Planning and Organizational Assessments
  • Network Building for Career Development or Transitioning
  • Facilitation
  • Situational Awareness